Our website is currently undergoing testing, and the online ordering feature is expected to launch in mid-2025. At this time, we only accept orders through WeChat and WhatsApp. Please reach out to us via these platforms to place your order. Thank you for your understanding and patience!

We offer a exchange policy for items in unopened and original packaging. For more details on eligibility and process, please refer to our Return Policy page or contact us directly.

If you have put in the incorrect delivery address on your order then please contact us within 24 hours. If your order hasn't been shipped then we can update your delivery address but if the order has been shipped then unfortunately there is nothing we can do.

When you order multiple items at a time they might be shipped separately as products are shipped from different warehouses. You may receive one item before the next. So don't panic if you don't receive all of your items at once... they will get to you!

We always try our best to facilitate you, however if your order has already been shipped then we cannot cancel your order.

If you would like to change your order then please contact us ASAP. We will try our best to accommodate any changes providing your order hasn't already been shipped. If your order has been shipped then we will not be able to change the order.

If you order has taken longer than 7 working days from dispatch then please contact us and we will look into it for you. We offer a Money Back Guarantee or will have your order resent.

There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you still cannot find it and would like it resent then please do let us know.

When you receive your dispatched email you can contact us for an update on your tracking.

We accept all major credit and debit cards through Stripe. We also accept PayPal payments as well. If your card was declined then please do not worry, simply contact us and we will advise you.