Shipping policy

Shipping Policy

Last Updated: September 26, 2025

Temporary Notice – U.S. Orders (Sept. 26)

Canada Post has gone on strike again, marking the second strike this year. As a result, shipments to the United States may experience temporary disruptions and delays.

For domestic shipments within Canada, we will temporarily use UPS and Purolator to ensure timely delivery.

Welcome to Wule Vape!

We are committed to providing fast, reliable, and transparent shipping services. Please review our detailed policy below.

Section 1: Courier Shipping (Canada & International)

Processing Time

  • Orders are processed every day, including weekends. However, shipping carriers only pick up parcels on business days (Monday–Friday).

  • Standard processing time is 1 business day. During peak seasons or promotional events, processing may take slightly longer.

  • Orders placed before 4 PM (on business days) are typically shipped the same day, unless there are issues such as out-of-stock items or incomplete shipping information.

  • We ship using Canada Post, UPS, and Purolator. Orders addressed to PO Boxes will be shipped via Canada Post only.

  • Shipping carriers pick up packages between 1 PM – 3 PM on business days. Orders confirmed before this time will begin shipping the same day.

  • Once shipped, you will receive an email with a tracking number. Please allow 1–2 business days for tracking updates.

Free Shipping Thresholds

(Order amount before tax)

  • Ontario: Free shipping on orders over $79 CAD

  • Quebec: Free shipping on orders over $89 CAD

  • BC / AB / SK / MB / PE / NB / NS: Free shipping on orders over $99 CAD

  • NU / NT / YT / NL: Free shipping on orders over $200 CAD

  • Worldwide: Please contact us before placing your order. International shipments are sent via UPS or Canada Post, and customers may be responsible for customs clearance and import duties.

Estimated Delivery Time

  • ON/QC: Standard 3–7 business days (typically 1–4 days)

  • Other Canadian provinces: Standard 7–14 business days (typically 3–7 days)

Delivery Instructions

  • Condo Addresses: Couriers may deliver to the reception, mailroom, or community mailbox. Ensure full unit numbers are provided.

  • House Addresses: Deliveries may go to your door, mailbox, or community mailbox. Pickup notices may be left if you’re not available.

Important Reminders

  • Address Accuracy: Double-check your shipping address before checkout. Once shipped, address corrections must be made directly with the carrier.

  • Lost/Stolen Packages: Wule Vape is not responsible for packages marked as “delivered” by the carrier. Please contact the carrier for assistance.

  • For returns, see our Refund Policy.

Section 2: Local Delivery (GTA & Montreal Designated Areas)

All local delivery parcels must be signed for in person with valid ID.

Free Local Delivery Thresholds (Before Tax)

  • GTA: Free same-day delivery on orders over $79 CAD (placed before 4:00 PM)

  • Ottawa: Free next-day delivery on orders over $99 CAD (placed before 11:30 AM on business days)

  • Montreal: Free next-day delivery on orders over $89 CAD (placed before 11:30 AM on business days)

  • Quebec City: Free next-day delivery on orders over $99 CAD (placed before 11:30 AM on business days)

⚠️ Notice: Due to high order volumes, same-day delivery may experience delays. Please allow extra time during peak hours or promotional periods.

Local Delivery Process – Full Transparency

  • Place orders before the daily cut-off time to qualify for same-day or next-day delivery.

  • Deliveries are made between 6:00 PM – 11:30 PM.

  • If no one is available to receive the package, it may be rescheduled for the next day (additional fees may apply).

Important Local Delivery Reminders

  • Address Accuracy: Ensure your address and contact number are correct. Missing unit numbers or unreachable phone numbers may cause failed deliveries.

  • Office Addresses: Please avoid using office addresses, as deliveries occur in the evening.

  • If You Are Not Home: Couriers may leave the package in a safe place (concierge, mailbox, or designated spot). Once a delivery photo is confirmed, responsibility transfers to the customer.

  • Package Theft: If theft occurs after confirmed delivery, please check your building management or local authorities for assistance.

  • Travel Plans: If you will be away, please place your order in advance or specify a preferred shipping date at checkout.

Section 3: Other Important Notes

  • Tracking numbers are provided once your order is shipped.

  • You are responsible for ensuring your shipping address is accurate.

  • For lost or stolen packages, contact the carrier directly for assistance.

  • For returns, please refer to our Refund Policy.

Thank you for choosing Wule Vape!
We’re committed to providing fast, secure, and transparent shipping services across Canada and beyond.